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Frequently Asked Questions


    Temple CARES Act Grant

    What is the CARES Act?

    The Coronavirus Aid, Relief and Economic Security (CARES) Act was passed by Congress with overwhelming, bipartisan support and signed into law by President Trump on March 27, 2020. The CARES Act provides stimulus and financial support to many sectors of the economy, including higher education. A portion of the funding package earmarked for colleges and universities is explicitly directed to provide emergency grants to students who were impacted by the disruption of campus operations due to the COVID-19 health emergency.

    Who is eligible?

    Current degree-seeking students who were enrolled in on-campus classes during the spring 2020 semester (as of March 13, 2020) and are eligible to receive federal financial aid are eligible to request CARES Act funds. Students who meet these criteria must also confirm that they incurred expenses related to the disruption of campus operations.

    If you have not filed a Free Application for Federal Student Aid (FAFSA) and feel you are eligible for federal financial aid, you still have time to complete the FAFSA: Once you complete the FAFSA, continue to review your financial aid requirements in the Costs and Aid tab of your TUportal because you might have student eligibility requirements to complete before you can request CARES Act funding.

    In accordance with guidance from the U.S. Department of Education, international and undocumented students are not eligible to receive CARES Act grants. Please also note that any students who were enrolled in online-only programs prior to the suspension of in-person teaching are not eligible for CARES Act grants.

    While we understand that each and every student has experienced an upheaval of their day-to-day life as a result of the COVID-19 pandemic, we want to ensure that students with the most need are prioritized for these emergency funds. For this reason, students who received Federal Pell Grants for the spring 2020 semester are being automatically awarded CARES Act grants.

    How will the eligible Federal Pell grant recipients receive information on their CARES Act grant eligibility?

    Federal Pell grant recipients who are eligible for CARES Act funding will see a $800 grant disbursed to their student account on Tuesday May 12, 2020 and the refund will begin to generate by Wednesday May 13, 2020. The Office of Student Financial Services will also email all Federal Pell grant recipients on Tuesday May 12, 2020 to advise that the funding has been disbursed. And you can visit TUpay Student Choice Refunds (Costs & Aid Tab in TUportal) for the status of your refund.

    Eligibile Federal Pell grant recipients that are matriculated students at Temple Japan will also see the $800 USD grant disbursed to their student account, however it will take a few more days for the disbursement to be finalized and the standard currency conversion to Yen. Temple Japan students will receive an email from the Office of Student Financial Services with more information.

    How can Temple students use emergency funds provided through the CARES Act?

    As required by the legislation, CARES Act funds may be used only to cover expenses related to the disruption of campus operations due to coronavirus (this includes expenses such as food, housing, course materials, technology, health care and child-care expenses).

    How can students request funding?

    Students who are already eligible for federal financial aid based on their 2019-2020 FAFSA can apply for a CARES Act grant using an online form that will be available to eligible students in TUportal.

    The deadline to complete the TUportal form to request CARES Act funds is May 15, 2020.

    What expenses will be considered in a request for a CARES Act grant?

    Expenses you incurred as a result of the disruption of campus operations due to the COVID-19 health emergency, such as food, housing, course materials, technology, healthcare and child care. Here are some examples:

    • You lived on campus or used a meal plan and now you are experiencing housing or food insecurity.
    • You routinely used the computer labs to do your schoolwork, but now need a computer to continue your education remotely.
    • You needed to purchase Internet access for your home (including a “hotspot” or other equipment).
    • You received health services through Student Health Services and now need to seek treatment elsewhere that is not covered by your insurance.
    • The childcare center your dependent attended closed and you’ve had to hire alternative care so that you can continue your coursework.
    • You incurred transportation expenses returning home or storing your personal belongings because you could not return to campus to retrieve them.
    • You incurred nonrefundable expenses related to study abroad travel that was either cancelled or shortened unexpectedly.

    How much funding can I receive?

    Awards will be determined on a case-by-case basis and relative to available funding at the time of the request. Depending on the number of requests received, the expected minimum grant will be $400. Students will be notified of the exact amount in their TUportal student account (TUpay).

    When can I expect to receive the funds once I submit my request?

    Requests for CARES Act grants will be reviewed following the May 15, 2020 deadline. Once your request is reviewed and approved, you will see the grant disburse through your student account and processed as a refund. If you are already signed up for direct deposit, the funds will be deposited in your account within three to four days. If you are not registered for direct deposit through TUpay, you will receive a paper check in the mail to your permanent address on file with the university. Student Financial Services encourages all students who are eligible for CARES Act funding to sign up for direct deposit in order to receive the funds as quickly as possible.

    How will Temple determine which students will receive the funding and the amount of each grant?

    Under the CARES Act, institutions must identify students who have incurred expenses related to the disruption of campus operations due to the COVID-19 pandemic. Eligible students will be notified to complete the form in TUportal.  

    The amount of each grant will be determined on a case-by-case basis of need and the extent the loss of services impacted the student's continued pursuit of their education. The minimum grant will vary depending on the number of requests received,  and is expected to be about $400.

    CARES Act grants will be available on a first-come basis and so long as funds are available. Our intention is to assist as many students as possible while being sensitive to need, in accordance with the U.S. Department of Education's guidance. 

    Do I have to file the FAFSA to receive funding?

    Without the FAFSA on file, we have no way of knowing if you are eligible to participate in federal financial aid programs. The criteria for eligibility include but are not limited to: U.S. citizenship or eligible noncitizen; a valid Social Security number; registration with Selective Service (if the student is male); and a high school diploma, GED, or completion of high school in an approved homeschool setting. Additionally, the student must not be in default or in a loan overpayment and must be making satisfactory academic progress (SAP), or on an approved SAP appeal/plan. 

    If you do not have a FAFSA on file, we recommend you file the FAFSA now. We will review your financial aid file during the processing of the CARES Act grant request and may request additional documentation so that we can assist you to establish your eligibility.

    Can I appeal the outcome of the request?

    No, there are no appeals regarding the decision or the grant amount.

    Will the funding be applied against an existing balance owed to the University?

    No. The grant will be paid directly to you. It will disburse to your student account as a cash grant without regard to the balance owed. You will then receive direct payment in that amount, either by direct deposit or paper check. Under Department of Education guidance, the University may not apply the grant to your balance owed, even with your permission and request to do so. 

    Is other financial support available to students at this time?

    Temple is supporting students in need of financial aid relief in numerous ways. All students, regardless of CARES Act grant eligibility, are able to apply for emergency assistance.

    Broad Street Finish Line Grant

    Emergency Student Aid funding

    Please note that the Cherry Pantry continues to be open and operational at its temporary location in the Temple University Police Morgan Hall Substation at 1601 N. Park Ave., located on the side of Morgan Hall South.

    I am a student who received an emergency financial aid grant under section 3504, 18004, or 18008 of the CARES Act for unexpected expenses, unmet financial need, or expenses related to the disruption of campus operations on account of the COVID-19 pandemic.  Is this grant includible in my gross income?

    No.  Emergency financial aid grants under the CARES Act for unexpected expenses, unmet financial need, or expenses related to the disruption of campus operations on account of the COVID-19 pandemic, such as unexpected expenses for food, housing, course materials, technology, health care, or childcare, are qualified disaster relief payments under section 139 of the Internal Revenue Code.  This grant is not includible in your gross income.

    I received an emergency financial aid grant under the CARES Act and used some of it to pay for course materials that are now required for online learning because my college or university campus is closed.  Can I claim a tuition and fees deduction for the cost of these materials, or treat the cost of these materials as a qualifying education expense for purposes of claiming the American Opportunity Credit or the Lifetime Learning Credit?

    No.  Because the emergency financial aid grant is not includible in your gross income, you cannot claim any deduction or credit for expenses paid with the grant including the tuition and fees deduction, the American Opportunity Credit, or the Lifetime Learning Credit. See section 139(h) of the Internal Revenue Code.

    Temple University CARES Act required reporting.  

    General Financial Aid FAQs

    I was admitted for the Fall 2020 semester. When can I expect my financial aid offer?

    Welcome to Temple! Fall 2020 admitted students that file the FAFSA will receive their financial aid offer in mid-February. Please review the information regarding Understanding Your Aid Offer on our website.

    what is the net price of attending temple?

    The net price can vary depending on your major, state of residency, housing selection, etc. Use the University's Tuition Calculator to estimate your costs based on your school/college (major), residence hall, and other information. You can also add your financial aid and resources to determine the overall net price.

    Estimated tuition and fees are updated annually each summer. Some or all instruction for all or part of the academic year may be delivered remotely. Tuition, the University Services Fee and certain other fees are set regardless of the method of instruction and will not be refunded in the event instruction occurs remotely for any part of the academic year.

    My family's financial circumstances have changed. what can i do?

    We accept appeals for a vareity of circumstances. Students can request a Family Contribution Appeal through the Temple Dashboard starting in mid-March. Due to funding limitations, appeals are only considered if the student is eligible for a federal Pell Grant as a result of the changes. Our office will review the information once it has been submitted and the next steps - or decision - sent via email. Please review the policy section of our website for information on the process and acceptable circumstances.

    When does my spring 2020 financial aid disburse? where is my refund?

    Spring 2020 aid will begin disbursing on January 9. Refunds are issued daily following disbursement. Students and Authorized Payers can sign up for Direct Deposit via The Current Account Activity page will provide the most up-to-date information regarding payment and refund dates, and the Student Choice Refund page will show you where your refund is. More information can be found on our Tuition and Billing section. 

    I'm a new student in the Spring 2020 semester. what do i need to know?

    Welcome to Temple! The Spring 2020 semester is part of the 2019-20 academic year, so please ensure you have completed the 2019-20 FAFSA and included Temple's Code (003371). If you are a Transfer Student, please review the Transfer Student page. 

    I'm attending part-time this semester. how does this affect my aid?

    Students who attend less than full time (11 credits or less for undergraduate, 8.5 credits or less for graduates) will have their account manually reviewed to determine what aid they can receive. Parent PLUS, Graduate PLUS, and private loan amounts are all dependent upon a student's overall cost of attendance. When a student attends part-time, we need to adjust the costs based on the actual charges. These reviews generally occur after the add/drop period ends. More information regarding loans can be found on the Educational Loans section.

    Why didn't i receive grant funding?

    Temple University Grant funding is limited and never a guarantee. For more information on grant funding visit the Grants section of this website. 

    Scholarships and Grants

    How can I apply for the broad street finish line Grant?

    Upper class (junior and seniors) undergraduate students can apply for the Broad Street Finish Line Scholarship by completing this form. This is a Google Form, so make sure you are signed into your Temple account in the same browser.

    i received an email that I am no longer eligible for my scholarship. What can I do?

    Please read over the University's Academic Merit Policy posted to our Policies webpage. You can appeal the scholarship adjustment by completing this form. There is no guarantee the funding can be reinstated.

    How can i appeal the amount of my scholarship?

    Temple University's Office of Undergraduate Admission extends all undergraduate Academic Merit Scholarship offers. If you have questions, contact their office directly. 

    Undergraduate Student Loans

    I accepted My Direct Loan(s), but I now want to change the amount. How can I make changes to my loan amounts?

    Students can complete the Undergraduate Federal Loan Change Request form for the corresponding academic year. The Undergraduate Federal Loan Change Request form is located on the Forms Section of this website, and requires a handwritten signature. Please follow the instructions on the form to submit, as our office is not able to accept forms via e-mail. 

    Why don't the amounts on my financial aid offer match the amounts listed on my TU pay account balance?

    The U. S. Department of Education charges a loan origination fee for the Federal Direct Subsidized and Federal Direct Unsubsidized loans. The loan fee is a percentage of the loan amount and is proportionally deducted from each loan disbursement. The percentage varies depending on when the loan is first disbursed. More information on the loan origination fee can be found on the Direct Subsidized loan and Unsubsidized loan site of Federal Student Aid. A student's loan amount on the financial aid offer is the full amount, or gross amount; the amount on your TU Pay account balance is the amount paid after the fee is deducted, the net amount. 

    I applied for a Private Loan, when will I receive the funds?

    Private loans are certified (i.e., reviewed and posted to an account) within 2-3 weeks of Temple SFS receiving the request. Periods of high processing volume, such as the start of the fall and spring semesters, can delay this process by an additional 2-3 weeks. Students should submit their loan requests at least 4-6 weeks prior to the start of an academic term to ensure the funds are received in time. Additionally, students should also be aware that we process loans for the full academic year. This means that we will take the amount requested and split it into two (2) payments - one for fall, and one for spring. The only exceptions to this policy are:

    • Students graduating at the end of the fall semester (please submit confirmation to our office)
    • Students attending a semester study away (please submit confirmation to our office)
    • Students admitted to Temple University - Japan Campus.
    • Students paying a prior year's balance. Requests submitted in January for the immediately preceding fall do not qualify as paying a prior balance.
    Graduate Student Loans

    What student loan options are available for Graduate students?

    Graduate students can navigate options available through the SFS Graduate Student section

    I accepted my Direct unsubsidized loan, but now I want to change the amount. How can I make changes to my loan amounts?

    Complete the Graduate Federal Loan Change Request form for the corresponding academic year. The Graduate Federal Loan Change Request form is located in the Forms Section of this website, and requires a hand written signature. Please follow the instructions on the form for how to submit, as our office is not able to accept forms via e-mail. Instructions to changing a certified Graduate Plus loan application may differ. Please see the question below. 

    How can I make changes to a Graduate Plus loan that has already been certified?

    To decrease or cancel a Graduate Plus loan, please complete and submit the Graduate Federal Loan Change Request form. This form is located in the SFS forms section. The Graduate Federal Loan Change Request form requires a handwritten signature. Please review the instructions on the form for how to submit the completed form back to SFS. 

    To increase a certified Graduate Plus loan, if a student's Plus loan credit check has not expired, they can submit the Graduate Federal Loan Change Request form to SFS. If a student's credit check has expired, they will need to apply again through, and submit the Graduate Federal Loan Change Request form to inform SFS of the request. Please note, increases are subject to federal limitation requirements. For more information on financial aid eligibility, students can navigate the Non-need based aid section of the SFS site

    When will my loan disburse?

    Financial aid disbursement for the term can begin approximately two business days prior to the first day of the university's main part of term for students who meet all eligibility requirements (which includes enrollment, completed requirements, good academic standing, etc). Students can review the SFS Policy section for more information on disbursement of financial aid. 

    I was denied the Graduate Plus loan, what are my options?

    If a credit check from the Graduate Plus loan application results in a denial, students have the option of pursuing an endorser for the Plus loan, or appealing the denial with the Department of Education. Please review the following information from the Department of Education regarding these options. 

    If I use an endorser for the Graduate Plus loan, what requirements do I need to do?

    Students who have obtained an Endorser for their Graduate Plus loan application must complete the Plus Credit Counseling, in addition to signing a Plus Master Promissory Note. These requirements are completed by logging into with your Federal Student Aid ID. Students with endorsed applications who want to increase their Plus loan for the academic year must submit an additional application through with their endorser. If the endorser is approved for the additional amount, please contact SFS regarding any additional approved endorsed application. 

    What are Temple's loan term dates?

    • Fall/Spring (required): August 26, 2019 to April 27, 2020
    • Fall only (graduating after fall or studying abroad): August 26, 2019 to December 9, 2019
    • Spring only (spring new student or studying abroad): January 13, 2020 to April 27, 2020
    • Summer 2020 Loans: Please submit your requests after you have registered for summer.
      • Summer I only: May 2020 to June 2020
      • Summer II only: June 2020 to August 2020
      • Summer I and II: May 2020 to August 2020