Temple University's One Stop Student Services offers the ability to speak with a financial aid professional regarding financial aid and billing concerns.

The One Stop Student Services office is operating on a walk-in basis on the following days. Walk-in hours are 8:30 am - 4 pm each day specified below:

Week of July 28th: Monday & Wednesday
Week of August 4th: Monday-Thursday
Week of August 11th: Monday-Thursday
Week of August 18th: Monday-Friday
Week of August 25th: Monday-Friday

Please note that during peak times, such as the first few weeks of classes and around the billing due dates, availability may be limited due to the increased volume. Please view the Academic Calendar for those dates.

Students and families have the option to call us at 215-204-2244. We will create a Help ticket that will be routed to a financial aid counselor for review.

Please ensure you have the student’s full name & Temple ID (916******) ready. For deposited students, we can only release information to a Ferpa waived contacts.