Temple University's One Stop Student Services offers the ability to speak with a financial aid professional regarding financial aid and billing concerns.

The One Stop Student Services office is operating on a walk-in basis on the following days. Walk-in hours are 8:30 am - 4 pm Monday, Wednesday, and Thursday. Please note: the queue may stop accepting walkins if we reach capacity for the day.

To view available in-person & virtual appointments please utilize this link. 

Please note that during peak times, such as the first few weeks of classes and around the billing due dates, availability may be limited due to the increased volume. Please view the Academic Calendar for those dates.

December Schedule:

• Week of December 1st- Walkin appts available Mon/Wed/Thurs
  • Virtual appointments Tues/Friday
• Week of December 8th-Walkin appts available Mon/Wed/Thurs
  • Virtual appointments Tues/Friday
• Week of December 15th- Walkin Mon/Wed/Thurs
  • Wednesday, December 17th  walkins will end @ 12pm.
    • Virtual appointments Tuesday only
• Week of December 22nd- No Walkin or Virtual Appointments

The University will shut down for Winter Break on Tuesday, December 23rd @12pm and will reopen on Monday, January 5, 2026

Students and families have the option to call us at 215-204-2244. We will create a Help ticket that will be routed to a financial aid counselor for review.

Please ensure you have the student’s full name & Temple ID (916******) ready. For deposited students, we can only release information to a Ferpa waived contacts.